Contact information
Contact Us
We're here to help. Whether you have a question about an order, our products, your subscription, or anything else, our customer support team is happy to assist.
Get in Touch
Email: support@shopelumia.com Phone: +1 (934) 241-2171 Website: shopelumia.com
Support Hours
Monday – Sunday: 9:00 AM – 5:00 PM ET
Messages received outside of these hours will be answered on the next business day.
Response Times
We aim to respond to all email inquiries within 24 to 48 business hours. Response times may be longer during weekends, holidays, promotions, or other high-volume periods. We appreciate your patience.
If you have already contacted us about your issue, please reply to the original email thread rather than sending a new message — this helps us help you faster.
Help Us Help You
To get the fastest response, please include the following in your message:
- Your order number (e.g., #1234)
- The email address used to place the order
- A clear description of your question or issue
- Photographs, where relevant (e.g., damaged product, packaging issue)
For questions about subscriptions, please also include the email address associated with the subscription.
What We Can Help With
- Order status, tracking, and delivery questions
- Subscription management — pause, skip, swap, or cancel (subject to our Terms of Service and Subscription Policy)
- Returns and refund requests (see our Return & Refund Policy)
- Product information and ingredients
- Account and billing questions
- Wholesale, press, partnership, and other inquiries
Important: We Cannot Provide Medical Advice
Our customer support team is not qualified to provide medical, psychological, psychiatric, or pediatric advice, diagnosis, or treatment recommendations. Our products are not FDA evaluated and are not intended to diagnose, treat, cure, or prevent any disease or condition, including ADHD or mood disorders.
If you have questions about whether our products are appropriate for you or your child, please consult a qualified healthcare professional.
If you are experiencing a medical emergency, do not contact our support team. Call your local emergency services immediately (911 in the United States).
A Note on Communication
By contacting Elumia, you agree that we may respond using the contact information you provide. Please do not include sensitive personal information, financial details (such as full credit card numbers), or confidential medical information in your messages. If we need to verify your identity or payment information, we will direct you to a secure method.
We reserve the right to refuse service or end communications with anyone who is abusive, threatening, harassing, or who uses inappropriate language with our team.
Thank you for choosing Elumia. We look forward to helping you.