Cancellation policy
Subscription Policy
Last Updated: June 20, 2026
This Subscription Policy explains how Elumia’s recurring product subscription works, including automatic renewals, billing, and cancellation procedures. By placing a subscription order, you agree to the terms below.
Please read this carefully. Your subscription involves recurring, automatically renewing charges until cancelled.
1. Subscription Program
When you place a subscription order for Elumia Saffron Mood Gummies, you are enrolling in our recurring delivery program.
Your subscription provides automatic shipment of your selected product every 30 days so you never run out.
The subscription is offered to customers located in the United States and is intended for personal use only.
2. Billing & Automatic Renewal
By placing a subscription order, you authorize Elumia and its payment processors to automatically charge your payment method on a recurring basis until you cancel.
Billing Schedule:
- Initial charge: $14.95 at the time your order is placed
- Renewal charges: $14.95 every 30 days thereafter until cancelled
By placing your monthly recurring order of Elumia Saffron Mood Gummies, you will be charged $14.95 now and every 30 days thereafter until you cancel your subscription.
You will receive an electronic notification approximately 5 to 7 days prior to each recurring charge that includes the upcoming charge amount, billing date, and instructions for managing or cancelling your subscription. A receipt will be provided following each successful transaction.
Charges continue automatically unless cancelled prior to your next billing date.
Your charges may appear on your card or bank statement as:
ELUMIA
SHOPELUMIA.COM
or a similar billing descriptor associated with Elumia.
Before completing your order, we disclose the recurring charge amount, billing frequency, and renewal terms, and you must affirmatively consent to these terms.
3. How to Cancel
You may cancel your subscription at any time.
To cancel:
Online Subscription Portal:
https://shopelumia.com/a/subscriptions/login
Email:
support@shopelumia.com
You may manage, modify, or cancel your subscription through our online subscription portal or by contacting customer support.
To avoid future charges, cancellation requests should be submitted before your next billing date.
Cancellation prevents future renewals but does not affect charges already processed.
We will send confirmation of your cancellation by email.
4. Refunds
Subscription charges that have already been processed are non-refundable except where required by applicable law.
Cancelling your subscription stops future renewals but does not refund charges that have already been processed.
Physical products remain subject to our Return & Refund Policy.
Please refer to our Return & Refund Policy for additional information regarding product returns.
5. Changes to Pricing or Subscription Terms
We may modify subscription pricing, shipment frequency, or other subscription terms from time to time.
If we make a material change affecting your recurring charges, we will provide advance notice as required by applicable law.
If you do not agree with the changes, you may cancel your subscription before the changes become effective.
6. Failed Payments
If a payment is declined or cannot be processed, we may:
- Retry the payment method on file
- Delay shipment until payment is successfully received
- Cancel the subscription if payment remains unsuccessful
You are responsible for maintaining accurate and current payment information.
7. Eligibility
You must be at least 18 years old and reside in the United States to enroll in the subscription program.
We reserve the right to refuse, limit, or cancel subscriptions where fraud, abuse, or misuse is suspected.
8. Contact Us
Questions regarding your subscription or billing?
Elumia Customer Support
Email: support@shopelumia.com
Mailing Address:
2800 SW 27th Ter, Apt 418
Miami, FL 33133
United States
Website: shopelumia.com
By placing a subscription order, you acknowledge that you have read, understood, and agree to this Subscription Policy.