Terms of service

Terms of Service

Effective Date: May 23, 2026 Last Updated: May 23, 2026

Welcome to Elumia. These Terms of Service ("Terms") govern your access to and use of the website located at shopelumia.com (the "Site") and any products, services, content, or features offered through the Site (collectively, the "Services"). The Site and Services are operated by Elumia ("Elumia," "we," "us," or "our").

By accessing the Site, creating an account, placing an order, or otherwise using the Services, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies referenced herein. If you do not agree to these Terms, you must not use the Site or purchase our products.

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT PROVISIONS, INCLUDING A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. BY USING THE SITE OR PURCHASING ANY PRODUCT, YOU AGREE TO RESOLVE DISPUTES THROUGH INDIVIDUAL ARBITRATION AND WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR JURY TRIAL.

1. Eligibility

You must be at least eighteen (18) years of age and legally capable of entering into a binding contract under the laws of your jurisdiction to use the Site, create an account, or place an order. By using the Services, you represent and warrant that you meet these requirements.

Our products are not intended for purchase by minors. Where products are intended for use by a child, only a parent or legal guardian may purchase, administer, and supervise the use of such products. The purchaser assumes full responsibility for any minor in their care who consumes our products.

2. Our Products & Important Health Disclaimers

Elumia sells dietary supplements and wellness products, including saffron-based gummies and related health and wellness items.

THE FOLLOWING DISCLAIMERS ARE A MATERIAL PART OF THESE TERMS. BY PURCHASING ANY PRODUCT YOU EXPRESSLY ACKNOWLEDGE AND AGREE TO THEM.

  • Not FDA evaluated or approved. Our products are dietary supplements. They have not been evaluated, reviewed, tested, or approved by the U.S. Food and Drug Administration (FDA) or any other regulatory authority in any jurisdiction.
  • Not medicine. Our products are not drugs and are not intended to diagnose, treat, cure, mitigate, or prevent any disease, disorder, illness, or medical condition, including but not limited to attention deficit hyperactivity disorder (ADHD), anxiety, depression, mood disorders, sleep disorders, or any other condition.
  • No medical claims. Any statements made on the Site, in marketing materials, advertising, customer testimonials, or third-party content concerning the potential benefits of our products are based on general wellness traditions and limited research and have not been verified by any regulatory authority.
  • Not a substitute for professional care. Our products are not a substitute for medical advice, diagnosis, treatment, therapy, prescription medication, or care from a licensed physician, pediatrician, psychiatrist, psychologist, or other qualified healthcare professional.
  • Consult your healthcare provider. You must consult a qualified healthcare professional before using any of our products, especially before giving any product to a child, before using during pregnancy or while nursing, if you or your child has any medical condition, takes any medication, or has any allergies.
  • Allergens & ingredients. It is your responsibility to read all labels, ingredient lists, and warnings before purchase and before each use. Discontinue use immediately if any adverse reaction occurs and seek medical attention.
  • Individual results vary. No specific outcome, result, benefit, or experience is promised or guaranteed.
  • Assumption of risk. You voluntarily assume all risks associated with the purchase, use, administration, and consumption of our products, including any risk to a child under your care.

3. Accounts

You may be required to create an account to access certain features of the Services. You agree to provide accurate, current, and complete information, to maintain the confidentiality of your login credentials, and to be responsible for all activity that occurs under your account. We may suspend, terminate, or refuse service at our sole discretion at any time, with or without notice or cause.

4. Orders, Pricing & Payment

4.1 Order Acceptance

All orders placed through the Site constitute an offer to purchase. We reserve the right to accept, refuse, limit, cancel, or modify any order at any time and for any reason, including but not limited to product availability, suspected fraud, pricing or descriptive errors, or violation of these Terms. If we cancel an order after payment, you will receive a refund of the amount charged.

4.2 Pricing

All prices are listed in U.S. Dollars (USD) unless otherwise stated and are exclusive of taxes, duties, shipping, and handling unless otherwise indicated. Prices may change at any time without notice. In the event of a pricing error or typographical error, we reserve the right to cancel any affected orders, even if already confirmed or paid.

4.3 First-Time & Promotional Offers

Promotional prices, introductory offers, discount codes, and bundle offers are limited to one (1) use per customer, household, shipping address, payment method, and/or email address (whichever is most restrictive), unless expressly stated otherwise. Any repeat or future purchases from the same customer will be charged at the standard full price. Bundle and multi-quantity promotional offers are one-time offers; future standard purchases default to a single-unit (qty: 1) order at full price.

We reserve the right to refuse, void, or revoke any promotional discount we determine, in our sole discretion, has been obtained through abuse, fraud, multiple accounts, or violation of these Terms.

4.4 Payment

You authorize us, or our third-party payment processors, to charge your selected payment method for the full amount of your order, including all applicable taxes and shipping fees. By submitting payment information, you represent that you are the authorized user of the payment method and that all information you provide is accurate and complete.

5. Subscriptions & Auto-Renewal

5.1 Subscription Enrollment

By purchasing a product on a subscription basis ("Subscription"), you authorize Elumia to automatically charge your payment method on a recurring basis at the stated interval (e.g., every 30, 60, or 90 days), until you cancel.

5.2 Renewal Pricing — IMPORTANT

Any promotional, introductory, discounted, or bundle pricing applies only to your first Subscription order. All subsequent recurring Subscription orders will renew at the standard full retail price of a single unit (quantity: 1) of the subscribed product, regardless of the discount, promotion, bundle, or quantity received on the initial order. By enrolling in a Subscription you expressly acknowledge and accept these renewal terms.

5.3 Billing & Shipment

Each renewal will be billed to the payment method on file and a new shipment will be sent automatically. It is your responsibility to keep your payment method, shipping address, and contact details current.

5.4 Cancellation & Modification

You may cancel or modify your Subscription at any time by contacting our support team at support@shopelumia.com before the next order has been fulfilled. Once a Subscription order has been processed, packed, or shipped, it can no longer be cancelled, modified, paused, or refunded; you must then follow the Return & Refund process below. We require a reasonable amount of time to process cancellation requests; submitting a request shortly before a renewal date may not prevent the upcoming order.

5.5 Subscription Refund Processing Fee

Where a Subscription order is eligible for a refund, all Subscription refunds are subject to a 3.5% payment processing fee, deducted from the refund amount, in addition to any applicable restocking fee under our Return & Refund Policy.

6. Shipping & Delivery

We ship primarily to customers in the United States, with secondary markets in the United Kingdom, Canada, Australia, and New Zealand. We may, at our discretion, occasionally ship to other countries. International customers are solely responsible for any applicable duties, taxes, customs fees, or import restrictions.

We aim to fulfill orders within 24 to 72 hours of order confirmation (excluding weekends and U.S. federal holidays). Estimated delivery time after dispatch is 7 to 14 business days, depending on destination and carrier.

Delivery times are estimates only and are not guaranteed. Once an order is handed off to the carrier, the package is outside of our control. We are not liable for any delays, damage, loss, or non-delivery caused by the carrier, customs, weather, force majeure, incorrect address information, theft after delivery, or any other event after the package leaves our facility. Risk of loss and title pass to you upon handoff to the carrier.

7. Cancellations, Returns & Refunds

The following provisions supplement and form part of our separate Return & Refund Policy. In the event of any conflict, the terms more protective of Elumia control.

7.1 One-Time Orders

One-time orders may be cancelled or modified only before the order has been fulfilled. Once an order is fulfilled (processed, packed, or shipped), it cannot be modified, cancelled, or refunded, and you must follow the Return process.

7.2 Subscription Orders

Subscription orders may be cancelled or refunded only before the upcoming order has been fulfilled. Once fulfilled, the order cannot be cancelled or modified, and you must follow the Return process. All Subscription refunds are subject to the 3.5% payment processing fee in Section 5.5.

7.3 Returns

All returns must be pre-approved by our support team prior to shipment. To request a return, contact support@shopelumia.com. Returns sent without prior authorization will not be processed or refunded.

  • The customer is solely responsible for all return shipping costs.
  • A 15% restocking fee applies to all approved returns and will be deducted from the refund amount.
  • Where applicable (Subscription refunds), the 3.5% payment processing fee is applied in addition to the restocking fee.
  • We are not responsible for returns lost or damaged in transit; we recommend using a trackable, insured shipping method.
  • Refunds, when issued, are returned to the original payment method and may take 5–10 business days to appear depending on your bank or card issuer.

7.4 Non-Refundable Items

Promotional items, free gifts, opened or partially consumed products, products damaged through misuse, and shipping fees are non-refundable.

8. Chargebacks & Payment Disputes

Initiating a chargeback or payment dispute without first contacting us at support@shopelumia.com and giving us a reasonable opportunity to resolve the matter is a material breach of these Terms. We reserve the right to dispute any chargeback we believe to be improper, fraudulent, or filed in bad faith, and to recover associated fees, costs, and reasonable attorney fees from the customer.

9. Intellectual Property

All content on the Site — including the Elumia name, logos, trademarks, trade dress, text, graphics, images, photographs, video, audio, product designs, packaging, and software — is the exclusive property of Elumia or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal, non-commercial use only. You may not reproduce, copy, distribute, modify, publish, sell, scrape, reverse-engineer, or create derivative works from any part of the Site without our prior written consent.

10. User-Generated Content & Reviews

If you submit reviews, comments, photographs, videos, testimonials, or other content to us or to the Site ("User Content"), you grant Elumia a perpetual, irrevocable, worldwide, royalty-free, fully paid, sublicensable, transferable license to use, reproduce, modify, adapt, publish, translate, distribute, display, and create derivative works from such User Content in any media and for any purpose, including marketing and advertising, without compensation or attribution.

You represent and warrant that you own all rights in your User Content, that it is truthful, that it does not infringe any third-party right, and that it complies with all applicable laws and FTC endorsement guidelines.

11. Prohibited Conduct

You agree not to: (a) use the Site for any unlawful, fraudulent, or unauthorized purpose; (b) attempt to gain unauthorized access to any portion of the Site or its systems; (c) interfere with or disrupt the Site, servers, or networks; (d) use bots, scrapers, or other automated means to access the Site; (e) misrepresent your identity or affiliation; (f) abuse promotions, discount codes, or refund policies; or (g) violate any applicable law or regulation in connection with your use of the Site.

12. Third-Party Links & Services

The Site may contain links to third-party websites, services, or content. We do not control, endorse, or assume responsibility for any third-party material. Your interactions with third parties are solely between you and the third party.

13. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE, THE SERVICES, AND ALL PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. ELUMIA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT ANY PRODUCT WILL MEET YOUR REQUIREMENTS OR PRODUCE ANY PARTICULAR RESULT, BENEFIT, EFFECT, OUTCOME, OR EXPERIENCE.

Some jurisdictions do not allow the exclusion of certain warranties; in such cases, the above exclusions apply to the maximum extent permitted by law.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

(a) IN NO EVENT SHALL ELUMIA, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, MANUFACTURERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, PERSONAL INJURY, EMOTIONAL DISTRESS, MEDICAL EXPENSES, OR ANY OTHER INTANGIBLE LOSS, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, THE SERVICES, ANY PRODUCT, OR YOUR USE OF OR INABILITY TO USE ANY OF THE FOREGOING, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, THE SERVICES, OR ANY PRODUCT, REGARDLESS OF THE FORM OF ACTION, SHALL NOT EXCEED THE GREATER OF (i) THE TOTAL AMOUNT YOU ACTUALLY PAID TO ELUMIA FOR THE SPECIFIC PRODUCT OR ORDER GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS (US $100.00).

(c) The limitations in this section are a fundamental basis of the bargain between you and Elumia, and apply even if any limited remedy fails of its essential purpose.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in such cases, the above limitations apply to the maximum extent permitted by law.

15. Indemnification

You agree to defend, indemnify, and hold harmless Elumia and its owners, officers, directors, employees, agents, affiliates, suppliers, manufacturers, and licensors from and against any and all claims, demands, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your use of the Site, Services, or any product; (b) your breach of these Terms; (c) your violation of any law or third-party right; (d) any User Content you submit; (e) any adverse health reaction or medical event experienced by you or anyone in your care arising from use of a product, except to the extent caused by our gross negligence or willful misconduct; or (f) any chargeback, payment dispute, or fraudulent transaction associated with your account or payment method.

16. Binding Arbitration & Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND REQUIRES YOU AND ELUMIA TO RESOLVE DISPUTES THROUGH INDIVIDUAL, BINDING ARBITRATION INSTEAD OF IN COURT.

16.1 Agreement to Arbitrate

You and Elumia agree that any and all disputes, claims, or controversies arising out of or relating to these Terms, the Site, the Services, any product, marketing, advertising, or our relationship (collectively, "Disputes"), whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether arising before, during, or after the termination of these Terms, shall be resolved exclusively by final and binding individual arbitration, and not in court.

16.2 Arbitration Procedure

The arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect (the "AAA Rules"), as modified by these Terms. The arbitration shall be conducted by a single neutral arbitrator. The seat of arbitration shall be Cheyenne, Wyoming, USA, although hearings may be conducted by telephone, video, or in another mutually convenient location. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

16.3 Class Action & Jury Trial Waiver

YOU AND ELUMIA EACH EXPRESSLY AGREE THAT ANY DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU AND ELUMIA EACH WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, MASS ARBITRATION, CONSOLIDATED ACTION, REPRESENTATIVE ACTION, OR PRIVATE ATTORNEY GENERAL ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF MULTIPLE PARTIES AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING. YOU AND ELUMIA EACH WAIVE ANY RIGHT TO A TRIAL BY JURY.

16.4 Small Claims Exception

Notwithstanding the foregoing, either party may bring an individual claim in small claims court if the claim qualifies, so long as it remains in that court and is brought on an individual (non-class, non-representative) basis.

16.5 Opt-Out

You may opt out of this arbitration agreement by sending written notice to support@shopelumia.com within thirty (30) days of first accepting these Terms. The notice must include your full name, mailing address, email used for the order, and a clear statement that you wish to opt out of arbitration. Opt-out requests received after thirty (30) days will not be honored.

16.6 Governing Law

These Terms, and any Dispute, shall be governed by and construed in accordance with the laws of the State of Wyoming, USA, without regard to its conflict-of-law principles. The Federal Arbitration Act governs the interpretation and enforcement of Section 16.

17. Time Limitation on Claims

Any claim or cause of action you may have arising out of or relating to these Terms, the Site, the Services, or any product must be commenced within one (1) year after the cause of action accrues, or it shall be permanently barred, to the fullest extent permitted by applicable law.

18. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including without limitation acts of God, natural disaster, war, terrorism, civil unrest, government action, pandemic or epidemic, labor disputes, carrier delays, supply chain disruption, utility failures, or internet outages.

19. Severability

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to render it enforceable, or, if not possible, severed; the remaining provisions shall continue in full force and effect. If the class action waiver in Section 16.3 is found unenforceable, then the entirety of Section 16 (Arbitration) shall be null and void, but the remainder of these Terms shall remain in effect.

20. Entire Agreement; No Waiver; Assignment

These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and Elumia regarding the Site, the Services, and our products, and supersede all prior or contemporaneous agreements, representations, and understandings. No failure or delay by us to enforce any right under these Terms shall constitute a waiver. You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may freely assign these Terms.

21. Changes to These Terms

We reserve the right to modify these Terms at any time at our sole discretion. Updated Terms will be posted on the Site with a new "Last Updated" date. Material changes may also be notified by email or on-site notice. Your continued use of the Site or purchase of any product after such changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

22. Contact

Questions about these Terms? Contact us:

Elumia Customer Support Email: support@shopelumia.com Phone: +1 (934) 241-2171 Website: shopelumia.com

By accessing, using, or purchasing from shopelumia.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.